FOR IMMEDIATE RELEASE: Monday, March 12, 2012

Contact: Governor’s Office (515) 725-3518

Branstad, Reynolds urge preparation, launch website reminding Iowans of “N11″ codes in advance of storm season

Iowa Department of Homeland Security and Emergency Management urges Iowans to take three steps toward prevention

Website launched to assist Iowans in using codes to reach special community resources

(DES MOINES) – Iowa Governor Terry Branstad and Lt. Governor Kim Reynolds are urging Iowans to be prepared year-round for emergencies. The recent tragic tornado outbreaks in the Midwest and South, and a forecast by accuweather.com that predicts 2012 will see above-normal tornado numbers, is reason for everyone to increase their awareness of services available easily from your phone.

Most people are familiar with dialing 911, but some may not be aware of the seven other “N11″ codes. N11 is a three-digit shortcut to reach special community resources. The numbers are set aside by the Federal Communications Commission and operated by the community service provider. For example, the Iowa Department of Transportation (DOT) operates the 511 service describing road and traffic conditions.

To assist in the awareness of these N11 codes, the Branstad administration has directed the creation of a website containing the information. It is found here:http://www.iowa.gov/pages/n11

The following N11 codes are available for Iowans to use:

*         211 – Community information and referral services, including food, shelters, clothes, health insurance programs, support groups, counseling, financial assistance, meal services, child care, legal services, etc. There are 2-1-1 call centers serving all 99 counties in Iowa.

*         311 – Nonemergency police, fire and municipal business. Local and municipal governments administer 311 calls.

*         411 – Local telephone directory assistance. Landline 4-1-1 service is provided by local telephone companies.  Wireless services are provided by your wireless phone carrier. Some telephone companies and wireless carriers charge for this service.

*         511 – Travel information, including the status of roadway construction, accidents, detours and winter road conditions. Iowa information is provided by the Iowa DOT. 511 services are available in most other states. The information you receive is based on the location from where you are calling. 511 is the abbreviated number for 800-288-1047(available nationwide).

*         611 – For customers of some telephone companies, 611 is used to report a problem with telephone service. Many wireless phone providers also use 611 as a general customer service access number.

*         711 – The Telecommunications Relay Service that allows people who are deaf, hard-of-hearing or speech-disabled to place calls to standard telephone users via a keyboard or other assistive device

*         811 – This “Call before You Dig” number arranges for utilities to be located and marked, preventing damage that can interrupt service and place the public at risk.

*         911 – Emergency response

Additionally, the Iowa Department of Homeland Security and Emergency Management is encouraging all Iowans to take the following three steps to ensure proper precautions are taken in case of emergencies or natural disasters:

*         Step One-Be Aware of the hazards that may affect you.

o   In Iowa we know we will have tornadoes, floods, thunderstorms, hail, blizzards and ice storms.

o   Pay attention to the news. Local radio and television stations provide up-to-date information during an emergency. You can sign up for Twitter or Facebook updates to come directly to your mobile phone.

o   Investing in a NOAA Weather Radio is a great way to receive weather and other emergency alerts – and you can program it so you only receive alerts for your county.

*         Step Two-Make an emergency plan.

o   Because you and your family may not be together when an emergency happens, knowing what to do, where you will go, and how to get in touch with each other is important.

o   So, sit down as a family. Plan for those who have special needs, such as elderly relatives or family members and even neighbors who are dependent on life-sustaining or health-related equipment such as a ventilator or respirator. They may need help in the event of an evacuation or a severe weather event.

o   And since most shelters don’t accept pets, don’t forget to make plans for them.

*         Step Three-Make an emergency supply kit

o   During an emergency there are items you and your family will need. This includes if you have to evacuate your home or shelter in place.

o   Build an emergency supply kit by packing a bag with items such as water and food, medication, a first aid kit, a flashlight, batteries, a radio, copies of important documents such as insurance policies and driver’s licenses, and blankets and sleeping.

More information about these three simple steps can be found at HSEMD’s preparedness website www.BeReady.Iowa.gov.

This month, we will be spotlighting traumatic brain injury month and to start us off, here are a few articles you can read to get you started courtesy of http://www.neuro.pmr.vcu.edu/catalog/Article%20Reprints/Article%20reprints.htm

“Healing your Marriage after Brain Injury.” (reprinted with permission from the Brain Injury Association of America, The Challenge, Winter 2010)

“The Truth about Divorce after Brain Injury.” (reprinted with permission from the Brain Injury Association of America, The Challenge, Winter 2010)

“ Now What Did I Come in Here for?: Strategies for Remembering What You’re Looking for. (Chapter reprinted from the NRC TBI publication: Memory Matters: Strategies for Managing Everyday Memory Problems)

The Truth about Divorce After Brain Injury

How and Where Can I Meet New Friends or People to Date? (Chapter reprinted from the NRC TBI publication: Recovering Relationships After Brain Injury: The Essential Guide for Survivors and Family Members)

I’d Like you to Meet What’s-her-Face: Strategies for Remembering Names (Chapter reprinted from the NRC TBI publication: Memory Matters: Strategies for Managing Everyday Memory Problems)

How Positive Relationships Can Help Recovery (Chapter reprinted from the NRC TBI publication:Recovering Relationships After Brain Injury: The Essential Guide for Survivors and Family Members)

What Happens to Relationships after Brain Injury (Chapter reprinted from the NRC TBI publication:Recovering Relationships After Brain Injury: The Essential Guide for Survivors and Family Members)/

How to Clean Up Stinking Thinking and Cope Better with Negative Emotions After Brain Injury (Article reprinted from the VCU TBI Model System Newsletter, TBI Today)

Understanding Your Emotions  (Article reprinted from the VCU TBI Model System Newsletter, TBI Today)

Part I: Managing Stress Effectively After TBI  (Article reprinted from the VCU TBI Model System Newsletter,TBI Today)

Part II: Managing Stress Effectively After TBI  (Article reprinted from the VCU TBI Model System Newsletter,TBI Today)

How to Talk to Children About Brain Injury  (Article reprinted from the VCU TBI Model System Newsletter,TBI Today)

Challenges to working after Brain Injury and How to Overcome them  (Article reprinted from the VCU TBI Model System Newsletter, TBI Today)